Shipping Information
Fast and Reliable Shipping
We understand the excitement of receiving your new Craftholic stuffed toys, and we strive to get them to you as quickly and reliably as possible. Here’s everything you need to know about our shipping process.
Next Working Day Dispatch
Order Processing: Orders placed before 1 PM (local time) will be processed and dispatched on the next working day.
Weekends & Holidays: Orders placed on weekends or public holidays will be processed on the next available working day.
Delivery Time
Standard Delivery: Once your order has been dispatched, it will typically take 2-3 working days to arrive at your doorstep.
Tracking: Majority of orders come with tracking information, allowing you to monitor the progress of your delivery.
Shipping Rate
Free Shipping within Singapore. Enjoy free shipping on orders over SGD$60, making it even easier to add more Craftholic plushies to your collection.
Flat Rate: We offer a flat shipping rate for all orders, ensuring there are no surprises at checkout. Local Singapore at SGD$2.90.
Shipping Areas
We currently ship to the following ASEAN regions at a flat rate of SGD$9.90:
- Malaysia
- Indonesia
- Myanmar
- Philippines
- Thailand
- Vietnam
If your location is not listed, please contact our customer service team for further assistance or to arrange a custom quotation.
Delivery Partners
We partner with trusted delivery services, such as Ninja Van, to ensure your Craftholic toys arrive safely and on time
Important Information
Delivery Times: While we aim to deliver within the specified timeframe, please note that delivery times may vary due to unforeseen circumstances such as weather conditions or logistical delays.
Address Accuracy: Please ensure your shipping address is complete and accurate to avoid any delays. If you need to make changes to your address after placing an order, contact us immediately.
Contact Information: Ensure your contact details are up-to-date so our delivery partners can reach you if necessary.
Gift Wrapping Services
We regret to inform you that we currently do not offer gift wrapping services. While we ensure that all our Craftholic stuffed toys are packaged securely and beautifully for shipping, we do not provide special gift wrapping options at this time. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any special requests or need assistance, please feel free to contact our customer service team.
We are here to help and ensure your shopping experience with us is seamless and enjoyable.